Shipping Policy

  1. Delivery Information Section:

"All orders in Australia will be sent via Australia Post or Sendle. A flat rate of $8.95 will be applied to all orders for standard delivery. Orders valued at $99 or more (within 3 kg) qualify for FREE standard shipping. Please note, for parcels exceeding 3 kg, additional charges may apply. National delivery typically takes 2-5 business days*.

*Delivery to rural/remote areas may take longer.

Orders are processed on the next business day following your order placement. Please consider potential delays during holiday periods or due to extreme weather conditions. If your delivery extends beyond 4 business days, we'll promptly notify you."

  1. Parcel Collection Information:

"We recommend providing a shipping address where someone can receive the parcel during standard business hours, Monday through Friday. If no one is available during the delivery, the parcel may be taken to the nearest collection point, and a collection card will be left for you to arrange a pickup."

  1. Unclaimed Parcels and Address Issues:

"If a parcel is returned to Momoko Cosmetics due to being unclaimed or because of an incorrect address submission, the customer will bear the responsibility for redelivery handling and postage fees of up to $15. If the customer prefers a refund, this fee will be deducted from the total order amount. Momoko Cosmetics is not liable for unclaimed parcels or those sent to incorrect addresses provided during the order. We are also not responsible for lost or stolen parcels, except if the loss occurred during transit. A tracking number will be provided, and the status 'Delivered' confirms successful receipt of the order."

  1. Finalizing Order Information:

"Please ensure the accuracy of your address when confirming your order to avoid any inconvenience."

  1. Email Notification:

"Upon dispatch and handover to the courier, you will receive an email notification containing your parcel's tracking number and additional details for tracking. For Australia Post deliveries, you can track your parcel at Australia Post Tracking. For Sendle deliveries, track your parcel at Sendle Tracking."